Downloads

Welcome to the quick-and-painless audiobook download process. Most of us have never downloaded an audiobook, so we've tried to make it as easy as possible. We encourage you to print out a copy of these instructions so that you do not have to keep referring back to this page during the download process. Good luck.

After adding an audiobook to your cart, and finishing your shopping, you will be guided through the automated checkout process. You will provide your billing and credit information and confirm your order. After your order is approved you will be sent an electronic confirmation by e-mail.

To start the download:

1. Click on the 'Click here to download' link in your confirmation email (it's about half-way down the page). You will be taken to a page in the RealLove store.

2. Again, click on the 'Click here to download' link. Some computers will automatically start downloading the file. Others will ask you whether to 'Open' or 'Save' the file. If this happens, select 'Save' and then choose a location on your hard drive for the download.

Download times

Download times will vary greatly depending on your connection speed. With dial-up the download will take several hours, while a broadband connection will usually complete the download in about an hour and half, depending on the size of the audiobook. Continue browsing the free content on RealLove.com while you wait, or just go grab a sandwich. If you experience any problems during the download you'll simply need to begin the process again. You have seven days to access your audiobook, after which your Download link will be invalid. If something goes wrong, please contact us at support@reallove.com and we will sort out any problems.

That's it! You're done with the download. Keep reading to find out how to both unzip your audiobook and access it with the free software that we have referenced below. Good luck, you're almost done.

Un-zipping your audiobook

To access your audiobook files after downloading you will need to unzip them. The process for unzipping a file with Windows XP or Vista is quite simple. Mac OS X will un-zip the audiobook automatically when you double-click on it.

1. Locate your downloaded audiobook zip file on your computer.

2. Right-click the .zip file that contains the audiobook. Select 'Open With' from the menu and then 'Compressed (zipped) Folders.'

3. You will now see all of the files inside the zip file.

5. Click on 'File' and then 'Extract All.'

6. The Extraction Wizard will open. Click 'Next.'

7. Browse to the location where you want your audiobook to be saved. Remember what you choose so you can find your audiobook later.

7. Click 'Next.'

8. You're done. The files have been extracted. Click 'Finish.'

Windows Vista—Un-zip Instructions

1. Locate your downloaded audiobook zip file on your computer.

2. Double-click the .zip file that contains the audiobook.

3. You will now see all of the files inside the zip file.

5. Click the 'Extract All' button below the address bar, and you will be asked to choose a location for the extracted files.

Mac OS X
If you're using OS X, all you have to do is double-click the zip file. The files will be extracted to the same folder as the zip file.

We encourage you to save your audiobook to your hard drive and to create a backup copy on CD.

You can listen to your audiobook using a wide variety of software and hardware. For your convenience, however, we have provided a link to instructions for accessing your audiobook using iTunes.™

Download iTunes

Instructions for downloading and using iTunes™ to listen to your Real Love audiobook.

***Disclaimer***
All instructions and software links are provided as a courtesy. We make no guarantees about the quality of the software, and are not liable for any problems arising from the download and use of software that is referenced on our site. We also do not offer support or help with the execution of these instructions. There are numerous programs and tutorials on the web to help you download and listen to audiobooks. We have simply provided a couple possible solutions. Additionally, we receive no compensation for the links on our site or your use of this software.

Some commonly asked questions about audiobook downloads:

Q: Is it easy to download and listen to an audiobook?
A: YES. It's super-easy. And, you already have everything you need to listen to your audiobook. You're looking at it right now—it's your computer. Real Love Audiobooks are presented in MP3 format—the most common digital audio on the Internet. Virtually every computer on the planet comes with pre-installed software that will enable you to listen to an MP3. If you don't have a program capable of playing an MP3 you can download one by following the instructions below. Even if you DO have a program for MP3s, we encourage you to download and use iTunes for your audiobooks. It's exceptionally easy to use because it has features specifically for audiobooks, and we've provided instructions and tutorials to make it even easier.

Q: I'm having trouble getting my MP3 software to work. Where can I find help?
A: Due to time constraints, our support staff does not offer support for any of the software that you will use to listen to your audiobooks. If you are having trouble with your current software, try iTunes. It's straightforward and works on all common operating systems. If you have a problem with the actual download, however, please feel free to contact us at support@reallove.com.

Q: Can I burn my audiobook to a CD?
A: Yes. Copyright laws provide that you can make a copy of your download for personal use. In other words, you can’t make copies of your audiobook for other people—like friends and family. Click here for an easy-to-follow tutorial that teaches you how to burn a CD using iTunes.

Q: Are there limitations on how many times I can listen to my download?
A: No. You can use and listen to your audiobook as often as you like. Listen to it in the car, at home, at work, in the shower, on your iPod, or on your computer. You bought it, and just like when you purchase a CD, you can use it however you want. Just remember that it is illegal to give away copies of your audiobook.

Q: I bought a membership package a few weeks ago and after downloading the audioobook, my computer crashed. I want to download my audiobook again. Is my password still valid?
A: No. Your password is only valid for about 48 hours. Under special circumstances, however, we will issue you a temporary password so that you can recover your lost audiobook. Contact us at support@reallove.com for assistance.